Effective Date: 01/01/2026
Welcome to H&R Collisions and H&R Auto Repair LA (“Company,” “we,” “our,” or “us”). By accessing our website or using our services, you agree to the following Terms and Conditions. Please read them carefully.
1. Use of Our Services
By using our services, you agree to:
Provide accurate and complete information
Use our services for lawful purposes only
Not misuse or attempt to interfere with our operations
We reserve the right to refuse service to anyone for any reason permitted by law.
2. Estimates & Pricing
All estimates provided are based on visible damage at the time of inspection
Additional damage may be discovered during repairs, which may result in additional costs
We will notify you before proceeding with any additional repairs
Estimates are non-binding and subject to change.
3. Repair Authorization
By approving an estimate or signing a repair authorization:
You authorize us to perform repairs on your vehicle
You agree to pay for all approved services and repairs
You confirm that you have the legal right to authorize repairs on the vehicle
4. Payment Terms
Payment is due upon completion of services unless otherwise agreed
We accept [cash, credit cards, insurance payments — customize as needed]
Any unpaid balances may be subject to additional fees or collection actions as permitted by law
5. Insurance Claims
We may assist with insurance claims; however, you are ultimately responsible for your claim
Deductibles and any non-covered repairs remain the customer’s responsibility
We are not responsible for delays caused by insurance companies
6. Vehicle Storage & Abandonment
Vehicles not picked up within a reasonable time after completion may incur storage fees
If a vehicle is considered abandoned under applicable law, we reserve the right to take legal action, including lien sale procedures
7. Warranty Disclaimer
We may offer limited warranties on certain repairs (details provided separately)
Warranty coverage does not include damage caused by misuse, accidents, or normal wear and tear
Except as expressly provided, all services are provided “as is” without additional warranties.
8. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, or consequential damages
Our liability is limited to the amount paid for the services performed
9. Website Use
All content on our website is for informational purposes only and may be updated at any time without notice.
You agree not to:
Copy or reproduce website content without permission
Attempt to gain unauthorized access to our systems
10. Third-Party Services
We may use third-party providers (e.g., towing, rental car services). We are not responsible for the actions, services, or policies of these third parties.
11. Cancellations & Delays
Repair timelines are estimates and may vary depending on parts availability and repair complexity
We are not responsible for delays beyond our control
12. Indemnification
You agree to indemnify and hold harmless H&R Collisions and H&R Auto Repair LA from any claims, damages, or expenses arising from your use of our services or violation of these terms.
13. Governing Law
These Terms and Conditions are governed by the laws of the State of California. Any disputes shall be resolved in the appropriate courts of California.
14. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.
15. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
H&R Collisions / H&R Auto Repair LA
📍 18539 Topham Street, Tarzana, Los Angeles California 91335
📞 (818) 342-4999
📧 [email protected]